09) 10023 Telephone Health Service – Answers Every Time

Is my condition serious? Do I need to see a doctor, or will I get better by resting?

• You can ask for various care instructions and advice when you, your child or a relative is sick. 

• We give you information and advice on health, illnesses, medication, traveller’s vaccinations, treatments and examinations, as well as how to prepare for treatments and examinations.

• Call us any time you are unsure about which health station you belong to, or you wonder about whether and where an ailment or illness should be treated. The Telephone Health Service guides you to the right place of treatment also during emergency duty hours.

• Especially when the health stations are closed in the evening and at weekends, the Telephone Health Service is the place to get answers about home care.

For Helsinki residents, the service arranges a doctor for home visit if needed in case of a serious psychiatric crisis, as well as for elderly or disabled people, and for those for whom it is otherwise unreasonably difficult to get to a place of treatment – provided that the problem can be treated in a home environment. A nurse will evaluate this based on the information provided over the phone.

Service Benefits  

• (09) 10023 answers every time, 24 hours a day, 7 days a week, every single day of the year.
• The call is answered promptly and the advice is high quality, personal and professional.
• The nurses evaluate the situation in conversation with the caller, who is then directed to the right place of treatment at once.
• Correct advice can help prevent an unnecessary visit to a health station.
• The telephone service saves health care professionals’ time for customer service at health stations.

Give feedback on the (09) 10023 Telephone Health Service.

If you cannot call (09) 10023 from your telephone, please contact your operator to solve the problem.